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Privacy Policy

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Renew Mental Health and Wellness LLC

Effective Date: January 28th, 2026

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Renew Mental Health and Wellness LLC is committed to protecting the privacy of individuals who communicate with us. This Privacy Policy explains how we collect, use, store, and protect personal information, including information collected through phone calls, text messages (SMS), websites, forms, and advertising platforms.

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Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Phone number

  • Email address

  • Appointment-related information

  • Communication preferences

  • Information voluntarily submitted through forms, calls, or text messages

We do not request sensitive clinical details via text message.

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How We Use Information

Information collected may be used to:

  • Schedule or confirm appointments

  • Send reminders and administrative messages

  • Respond to inquiries

  • Provide operational and customer support

  • Improve our services and communications

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SMS Privacy Policy

SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

If you opt in to receive text messages from Renew, we may send appointment reminders, scheduling messages, and other non-emergency communications. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact us directly.

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Third-Party Service Providers

We use third-party service providers to support communications and operations, including RingCentral and mobile carriers. These providers may process data on our behalf but are required to safeguard information in accordance with applicable laws.

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Healthcare & HIPAA

While text messaging is not used for clinical treatment or emergencies, Renew takes privacy seriously and follows applicable healthcare privacy and security standards. SMS communication is not a substitute for secure clinical communication.

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

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Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

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SMS Terms and Conditions​

Renew Mental Health and Wellness LLC

Effective Date: January 28th, 2026​

By communicating with Renew Mental Health and Wellness LLC including via phone calls, text messages (SMS), or electronic forms, you agree to the following Terms and Conditions.

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SMS Consent Communication:

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

By providing your phone number and opting in, you consent to receive text messages from Renew related to appointment scheduling, reminders, administrative communications, and service-related notifications.​​​​ Consent to receive text messages is not a condition of receiving services.

Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Types of SMS Communications:

If consent has been given to receive text messages from Renew Mental Health and Wellness, messages may be received related to the following:

-For conversational purposes
- Appointment scheduling

- Reminders

- Administrative communications

- Service-related communication and notifications

Example: "Hello, this is a reminder of your upcoming appointment with your provider Jane... Reply STOP to opt out of SMS messaging at any time."

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per month related to appointments/billing, etc.

Opt-In Method:
Opt-in to receive SMS messages from Renew Mental Health and Wellness can be done in the following ways:
- completing the new client registration form on the website

Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

​Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at 870-243-0424

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Disclosures:Message and data rates may apply.Opt out at any time by texting "STOP."For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions page.Message frequency may vary
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.​

No Emergency or Clinical Use

Text messaging is not monitored 24/7 and must not be used for:

  • Medical emergencies

  • Crisis situations

  • Urgent clinical concerns

If you are experiencing an emergency, call 911 or go to the nearest emergency room.​

No Medical Advice via SMS

Information provided via text message is administrative only and does not constitute medical or mental health advice, diagnosis, or treatment.​

User Responsibilities

You agree to:

  • Provide accurate contact information

  • Keep your communication preferences updated

  • Use communication channels responsibly​

Limitation of Liability

Renew is not responsible for delayed, undelivered, or misdirected messages due to carrier issues, device limitations, or third-party service interruptions.​

Governing Law

These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles.

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Contact Information

Renew Mental Health and Wellness LLC
Arkansas, United States
Phone: 870-243-0424
 

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