Privacy Policy

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Renew Mental Health and Wellness LLC

Effective Date: January 28th, 2026

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Renew Mental Health and Wellness LLC is committed to protecting the privacy of individuals who communicate with us. This Privacy Policy explains how we collect, use, store, and protect personal information, including information collected through phone calls, text messages (SMS), websites, forms, and advertising platforms.

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Information We Collect

We may collect personal information including, but not limited to:

• Name

• Phone number

• Email address

• Appointment-related information

• Communication preferences

• Information voluntarily submitted through forms, calls, or text messages

We do not request sensitive clinical details via text message.

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How We Use Information

Information collected may be used to:

• Schedule or confirm appointments

• Send reminders and administrative messages

• Respond to inquiries

• Provide operational and customer support

• Improve our services and communications

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Text Messaging (SMS)

If you opt in to receive text messages from Renew, we may send appointment reminders, scheduling messages, and other non-emergency communications. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact us directly.

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Third-Party Service Providers

We use third-party service providers to support communications and operations, including RingCentral and mobile carriers. These providers may process data on our behalf but are required to safeguard information in accordance with applicable laws.

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Healthcare & HIPAA

While text messaging is not used for clinical treatment or emergencies, Renew takes privacy seriously and follows applicable healthcare privacy and security standards. SMS communication is not a substitute for secure clinical communication.

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

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Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

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Terms and Conditions

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Renew Mental Health and Wellness LLC

Effective Date: January 28th, 2026

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By communicating with Renew Mental Health and Wellness LLC including via phone calls, text messages (SMS), or electronic forms, you agree to the following Terms and Conditions.

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Text Messaging (SMS) Consent

By providing your phone number and opting in, you consent to receive text messages from Renew related to appointment scheduling, reminders, administrative communications, and service-related notifications.

• Message frequency may vary

• Message and data rates may apply

• You may opt out at any time by replying STOP

• For assistance, reply HELP or contact us directly

Consent to receive text messages is not a condition of receiving services.

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No Emergency or Clinical Use

Text messaging is not monitored 24/7 and must not be used for:

• Medical emergencies

• Crisis situations

• Urgent clinical concerns

If you are experiencing an emergency, call 911 or go to the nearest emergency room.

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No Medical Advice via SMS

Information provided via text message is administrative only and does not constitute medical or mental health advice, diagnosis, or treatment.

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User Responsibilities

You agree to:

• Provide accurate contact information

• Keep your communication preferences updated

• Use communication channels responsibly

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Limitation of Liability

Renew is not responsible for delayed, undelivered, or misdirected messages due to carrier issues, device limitations, or third-party service interruptions.

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Governing Law

These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles.

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Contact Information

Renew Mental Health and Wellness LLC
Arkansas, United States
Phone: 870-243-0424